지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2014.7
- 수록면
- 37 - 51 (15page)
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초록· 키워드
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Recently, beverage department contributed over 50% of entire revenue in five star hotel, according to the research of five star hotel’s current condition of management performance. Moreover, it is found that service quality of beverage department gives positive effect on hotel’s image improvement. Furthermore, the hotels emphasized the importance of those beverage department, due to rapid growth of banquet and convention business as tourism industry, and the competition between hotel’s beverage departments is intensified.
Investment on the physical environment and differentiations out of various solutions to increase service quality awareness and customer satisfaction level became part of differentiated service for customers. Restaurant’s physical environment requires systemized and empirical research because it provides informative clues about product assortment. In reality, five star hotel restaurant’s customer satisfaction and loyalty level from the experience became necessary to research.
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