지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2014.11
- 수록면
- 245 - 260 (16page)
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초록· 키워드
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This study purposes to figure out the relationship between the Job satisfaction of hotel employees, who are the independent variables, and the customer-orientation, the dependent variable, and propose the importance of the work management for hotel enterprises to achieve the target through the empirical analysis between two factors. Moreover, this intended to propose the policy plan and the implications in the aspect of employee management that is important for the hotel management by analyzing the differences in demographics according to the Job satisfaction and customer-orientation. As a result of the analysis, first of all, the job satisfaction of hotel employees had an effect on customer-orientation. That is, joy of work, desire to work, voluntary work implementation, work concentration, and responsibility to work had effects on orientations for customers. Second, the satisfaction of hotel employees according to the gender had partial means in difference verification. Third, the work satisfaction of hotel employees by age and positions showed high level of joy of work and work desire from employees and assistant manager group however, positions higher than assistant manager or manager showed low satisfaction in voluntary implementation, work concentration and responsibility.
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