인문학
사회과학
자연과학
공학
의약학
농수해양학
예술체육학
복합학
DBpia AI
AI 에이전트
AI 아이디어
AI 리더
AI 뷰어
Citeasy
크롬 서지관리 다운로드
지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
피인용 0
초록·키워드
This study aims to analyze the impact of six major management behaviors on user satisfaction and system utilization within the social security information system. The study used survey data from 174 social welfare officials across the country and employed structural equation modeling with LISREL 8.72 for analysis. The results show that the management, usability, and complaint handling of the information system significantly affect system usability and user satisfaction, indicating that the proper functioning of system features is crucial for improving utilization and satisfaction. Although information system training and maintenance do not significantly impact usability, they do affect satisfaction, suggesting that while training can enhance utilization, its effectiveness depends on the user's proficiency and time spent using the system. On the other hand, system convenience did not significantly impact usability or satisfaction, implying that convenience is not directly related to user experience or satisfaction since users cannot independently modify the system’s interface or experience. The level of business understanding among users also did not significantly affect system utilization or satisfaction, indicating that users can effectively use the system even with limited knowledge of social security programs. Additionally, user satisfaction was found to have a significant impact on system utilization. These findings suggest that the information system should further develop customized features, incorporating the latest IT technologies to provide more efficient administrative information management, thereby reducing the time social welfare officials spend on administrative tasks and improving the quality of public services.
본문·목차
인공지능 문자 인식 모델을 통해 추출된 텍스트로, 일부 오타나 오류가 포함될 수 있으나 지속적으로 개선 중입니다.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
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