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논문 기본 정보

저자정보
(서강대학교)
저널정보
한국서비스경영학회 서비스경영학회지 서비스경영학회지 제26권 제3호
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    초록·키워드

    This study examines the mediating effect of consumer-company identification and the moderating effect of regulatory focus on the relationship between consumers’ perceptions of corporate ESG (Environmental, Social, Governance) activities and purchase intention. A survey was conducted with 377 consumers, and the data were analyzed using structural equation modeling and PROCESS macro (Model 1). The results show that environmental and social factors positively influence consumer-company identification, which in turn mediates the effect on purchase intention. The moderating analysis indicates that prevention focus strengthens the relationship between identification and purchase intention, while promotion focus shows no significant moderating effect. This study contributes by empirically identifying the mechanism linking ESG activities and consumer identification, and offering implications for differentiated marketing strategies based on consumers' motivationl orientations.

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      UCI(KEPA) : I410-151-26-02-094348780