인문학
사회과학
자연과학
공학
의약학
농수해양학
예술체육학
복합학
DBpia AI
AI 에이전트
AI 아이디어
AI 리더
AI 뷰어
Citeasy
크롬 서지관리 다운로드
지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2009.12
- 수록면
- 5 - 28 (24page)
- DOI
- 10.18284/jss.2009.12.28.2.5
이용수
초록· 키워드
This study investigates the quality of mentoring services for disadvantaged children focusing on the five components of services quality, and analyzes the level of quality assessed by parents of service users and their service loyalty. Data were collected by "Keimyung Love Sharing Young Mentoring Group" delivering mentoring services for disadvantaged children living in Dalsung-Gun, Daegu, Korea.
Study findings show that most parents of children receiving mentoring services satisfy the quality of those services. The average score is over 4.5(full score-5). In addition, the quality dimensions of sociality, assurance, and empathy get higher scores than those of reliability and responsibility, though the score differences are small. Hierarchical multiple regression reveals that the quality dimensions of reliability and assurance significantly influence the level of service loyality among childrens' parents using mentoring services. Especially the quality dimension of reliability have the strongest impact on the level of service loyality. Reliablity relates to whether service providers keep their promise and make a record on what they did.
상세정보 수정요청해당 페이지 내 제목·저자·목차·페이지Study findings show that most parents of children receiving mentoring services satisfy the quality of those services. The average score is over 4.5(full score-5). In addition, the quality dimensions of sociality, assurance, and empathy get higher scores than those of reliability and responsibility, though the score differences are small. Hierarchical multiple regression reveals that the quality dimensions of reliability and assurance significantly influence the level of service loyality among childrens' parents using mentoring services. Especially the quality dimension of reliability have the strongest impact on the level of service loyality. Reliablity relates to whether service providers keep their promise and make a record on what they did.
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목차
- Ⅰ. 문제제기
- Ⅱ. 선행연구고찰
- Ⅲ. 연구방법
- Ⅳ. 연구결과
- Ⅴ. 결론 및 논의
- 참고문헌
- 〈Abstract〉
참고문헌
참고문헌 신청최근 본 자료
UCI(KEPA) : I410-ECN-0101-2010-305-002640821
