인문학
사회과학
자연과학
공학
의약학
농수해양학
예술체육학
복합학
DBpia AI
AI 에이전트
AI 아이디어
AI 리더
AI 뷰어
Citeasy
크롬 서지관리 다운로드
지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
이용수
초록· 키워드
This study aimed to develop a multidimensional evaluation indicator system for assessing the operational performance of public sports facilities. Five core domains were established—operational efficiency, safety management, facility maintenance, financial soundness, and service quality—through a Delphi survey and expert consensus. For each domain, specific indicators were identified, and their relative importance was analyzed using the Analytic Hierarchy Process (AHP). Reliability and validity were verified through Cronbach’s αand both exploratory and confirmatory factor analyses.
The results indicate that in the operational efficiency domain, the appropriateness of workforce allocation and program fill rate were identified as key factors. In the safety management domain, legal inspection compliance and emergency response capacity were most significant. In the facility maintenance domain, equipment operation rate and preventive maintenance ratio emerged as critical. In the financial soundness domain, operating balance ratio and budget execution rate were emphasized. Lastly, in the service quality domain, user satisfaction and Net Promoter Score (NPS) were found to be the most influential.
Field application demonstrated that performance outcomes varied across municipalities, reflecting differences in demographic characteristics, facility size, and management structures. Overall, the proposed evaluation system was confirmed to be both reliable and valid, and it provides a practical tool for diagnosing facility performance.
상세정보 수정요청해당 페이지 내 제목·저자·목차·페이지The results indicate that in the operational efficiency domain, the appropriateness of workforce allocation and program fill rate were identified as key factors. In the safety management domain, legal inspection compliance and emergency response capacity were most significant. In the facility maintenance domain, equipment operation rate and preventive maintenance ratio emerged as critical. In the financial soundness domain, operating balance ratio and budget execution rate were emphasized. Lastly, in the service quality domain, user satisfaction and Net Promoter Score (NPS) were found to be the most influential.
Field application demonstrated that performance outcomes varied across municipalities, reflecting differences in demographic characteristics, facility size, and management structures. Overall, the proposed evaluation system was confirmed to be both reliable and valid, and it provides a practical tool for diagnosing facility performance.
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목차
- Ⅰ. 서론
- Ⅱ. 연구방법
- Ⅲ. 결과
- Ⅳ. 논의
- Ⅴ. 결론 및 제언
- 참고문헌
- ABSTRACT
참고문헌
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