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논문 기본 정보

저자정보
(Hankuk University of Foreign Studies) (Hankuk University of Foreign Studies)
저널정보
한국조리학회 Culinary Science & Hospitality Research Culinary Science & Hospitality Research Vol.32 No.10(Wn.195)
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    초록·키워드

    Reputation and status help restaurants communicate value and secure price premiums, yet these externally conferred advantages are difficult for managers to obtain or control. Less is known about whether restaurants can achieve similar benefits through signals they generate themselves. Integrating organizational identity theory with signaling theory, this study examines whether organization-generated signals expressing organizational identity contribute to a price premium and substitute for externally validated reputation and status. The analysis draws on a panel dataset of 4,978 restaurant-year observations from 1,416 Michelin-listed restaurants in France, Germany, and the United Kingdom during 2015–2020. Organization-generated signals are classified as rational signals, represented by chef branding and curated wine lists, and moral signals, represented by accessibility features. Externally validated signals comprise reputation, measured by Michelin stars, and status, measured by five-star hotel affiliation. Feasible generalized least squares models examine the associations between these signals and the following year’s price premium, using upper-end listed prices as a proxy. The results show that reputation, status, and both rational and moral organization-generated signals are positively associated with a price premium. Evidence partially supports the substitution of rational signals for reputation and conditionally supports the substitution of moral signals for status among restaurants without Michelin stars. Rational signals also exhibit substitution effects involving status. Overall, organization-generated signals provide an alternative basis for market evaluation and can partially substitute for external recognition, although their substitutive roles vary by signal type and context. Theoretically, the study explains how organizational identity can become economically meaningful through organization-generated signals communicated to external audiences. Practically, managers of restaurants with limited external recognition should place greater strategic emphasis on signals under their direct control while treating rational and moral signals as distinct strategic resources.

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