The study is about the impact of role stress and emotional labor of hotel employees on changing jobs and how leisure satisfactions act as a moderating variable. The study is ultimately aim to suggest the way to relieve a high staff turnover in hotel industry.
Based on the survey conducted with 288 of employees at the first-class hotel located in both Seoul and Incheon, the result has been investigated to verify the study model and the hypothesis, using frequency analysis, principle component analysis, exploratory factor analysis, simple regression analysis and multiple regression analysis in SPSS20.0.
Five subordinate elements of leisure satisfaction have been measured, which are psychological satisfaction, educational satisfaction, social satisfaction, relaxation satisfaction and physical satisfaction, respectively.
As a result of the study, there is a meaningful influence of relaxation and physical satisfaction on the relationship between role stress and on turnover of hotel employees, and there also is a meaningful impact of relaxation satisfaction on the relationship between emotion labor and staff turnover in the hotel industry.
As staff in hotel are important human resources in the hotel industry, their intention of changing job to the other industries may result in hindrance of the growth of the hotel industry, which may not only bring the negative impact on a sales statement but also provoke a sense of crisis in the entire hotel organizations.
Therefore, taking care of hotel employees’ stress and studying more about their working environment and leisure activities to help them enjoying physically and mentally healthy life would be necessary to increase job satisfaction and to reduce the probability to move to the other industries. Furthermore, it will help hotel employees to act as a milestone to lead the hotel industry to the growing direction.

Key words: Role stress, Emotion labor, Intention of changing job, Relaxation satisfaction.