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학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
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논문 기본 정보
- 자료유형
- 학위논문
- 저자정보
- 지도교수
- 김철원
- 발행연도
- 2017
- 저작권
- 경희대학교 논문은 저작권에 의해 보호받습니다.
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The purpose of this study was to develop the indicator for manpower forecasting in the Hotel MICE industry and then to test its reliability and validity. The dominant approach of manpower planning has long been based on heuristic experience in the field of Hotel and MICE. There is little research on the manpower planning and forecasting in the Hotel and MICE studies. However, it is significant important to ensure that the right number of employees are performing tasks to meet the goals of the company as well as the expectation of their customers. Human resource is one of the most important components of the Hotel MICE industry. In this context, this study attempted to explore the critical factors of manpower forecasting in the Hotel MICE field for meeting the business goals of hotel company as well as providing desired service to clients.
A focus group interview and two rounds of delphi technique were used to collect data through a series of surveys from June 27th to Sep. 13rd, 2016. The delphi method by 34 professionals in the Hotel MICE industry was applied to develop the index. The delphi survey for the development of a questionnaire resulted in the first questionaries of 55 items and the second one of 36 items. The validity of the questionnaire items was tested with content validity ratios (CVR). The items whose CVR value was 0.31 or lower were eliminated or revised, since the minium CVR value needed to test validity was 0.31. In addition to the CVR, the coefficient of variation (CV), Cronbach’s α, and descriptive analysis were implemented.
To verify validity of the results form the delphi research, empirical analysis was also conducted in this study. A total of 289 samples were collected from Sep. 19th to 24th, 2016 to test validity of finalized indicators for manpower forecasting in Hotel MICE industry. To examine the reliability of the final questionnaire items, Cronbach’s α was used in 289 hotel MICE employees; the coefficient was in the reliability scope. As a result of the exploratory factor analysis for the validity test of the delphi research, 7 factors were identified: (1) intangible environment, (2) internal environment, (3) physical environment, (4) MICE operation, (5) general environment, (6) profitability, and (7) human resource. Additionally, the samples were divided in three groups based on the business strategy of their company, including ‘service-oriented’, ‘stability-oriented’, and ‘profitability-oriented’ hotel company. The MANOVA showed that there was a significant difference among the three groups. For example, the intangible value such as hotel brand, brand image and reputation, and hotel ratings considered to be the most important factor in the service-oriented company. On the other hand, the profitability-oriented company focused more on the indicators related to business performance and profitability (e.g., serving F&B, sales, profit ratio, the scale of MICE).
Forecasting manpower in the Hotel MICE field is the most difficult but essential task for hotel company. The main concern should be to have the right number and appropriate mix and distribution of Hotel MICE employees to provide a higher quality service and achieve positive business outcomes. Hence, future research is needed for elaborating the indicators and assessing optimum human resource in the Hotel MICE by considering quantitative and qualitative indicators.
A focus group interview and two rounds of delphi technique were used to collect data through a series of surveys from June 27th to Sep. 13rd, 2016. The delphi method by 34 professionals in the Hotel MICE industry was applied to develop the index. The delphi survey for the development of a questionnaire resulted in the first questionaries of 55 items and the second one of 36 items. The validity of the questionnaire items was tested with content validity ratios (CVR). The items whose CVR value was 0.31 or lower were eliminated or revised, since the minium CVR value needed to test validity was 0.31. In addition to the CVR, the coefficient of variation (CV), Cronbach’s α, and descriptive analysis were implemented.
To verify validity of the results form the delphi research, empirical analysis was also conducted in this study. A total of 289 samples were collected from Sep. 19th to 24th, 2016 to test validity of finalized indicators for manpower forecasting in Hotel MICE industry. To examine the reliability of the final questionnaire items, Cronbach’s α was used in 289 hotel MICE employees; the coefficient was in the reliability scope. As a result of the exploratory factor analysis for the validity test of the delphi research, 7 factors were identified: (1) intangible environment, (2) internal environment, (3) physical environment, (4) MICE operation, (5) general environment, (6) profitability, and (7) human resource. Additionally, the samples were divided in three groups based on the business strategy of their company, including ‘service-oriented’, ‘stability-oriented’, and ‘profitability-oriented’ hotel company. The MANOVA showed that there was a significant difference among the three groups. For example, the intangible value such as hotel brand, brand image and reputation, and hotel ratings considered to be the most important factor in the service-oriented company. On the other hand, the profitability-oriented company focused more on the indicators related to business performance and profitability (e.g., serving F&B, sales, profit ratio, the scale of MICE).
Forecasting manpower in the Hotel MICE field is the most difficult but essential task for hotel company. The main concern should be to have the right number and appropriate mix and distribution of Hotel MICE employees to provide a higher quality service and achieve positive business outcomes. Hence, future research is needed for elaborating the indicators and assessing optimum human resource in the Hotel MICE by considering quantitative and qualitative indicators.
목차
- 제 1 장 서 론 1제1절 연구의 배경 및 문제제기 1제2절 연구목적 4제3절 연구의 구성 5제 2 장 이론적 배경 7제1절 MICE 산업과 호텔 MICE 71. MICE 개최장소로서 호텔의 중요성 92. 호텔 MICE 개념 정의 133. 호텔 MICE 조직 분석 154. 호텔 MICE 인적자원의 중요성 및 운영 현황 17제2절 적정 인력산정 및 주요 기법 221. 적정 인력 산정의 중요성 222. 적정 인력 산정의 주요 기법 24제3절 호텔 MICE의 적정 인력산정 지표개발 281. 타분야 적정 인력 산정 연구 동향 292. 환대 산업에서의 적정인력 산정 연구 363. 호텔 경영의 적정인력 산정 기준 374. 호텔 MICE 적정 인력 산정을 위한 시사점 395. 지표 개발 연구 동향 416. 관광 및 MICE 분야의 델파이 활용 연구 동향 47제 3 장 연구 방법 58제1절 연구 설계 및 조사 절차 581. 연구 설계 582. 연구의 조사 절차 61제2절 포커스 그룹(Focus Group) 인터뷰 621. 포커스 그룹 인터뷰 622. FGI 조사 설계 63제3절 델파이(Delphi) 조사 설계 651. 연구 대상 선정 652. 연구의 진행 과정 및 도구 663. 자료 분석 방법 69제4절 실증 조사 설계 701. 자료 수집 702. 설문항목 구성 703. 자료 분석 71제 4 장 연구 결과 74제1절 호텔 MICE 적정인력 산정 지표 개발 741. FGI 주요 내용 및 1차 측정항목 도출 742. 1차 측정항목 분석 및 정제 결과 843. 2차 측정항목 분석 및 정제 결과 93제2절 최종 지표의 신뢰성 및 타당성 검증 97제3절 호텔 경영전략에 따른 지표의 우선순위 탐색 및 차이 검증 1131. 서비스 지향 인력산정 지표의 우선순위 탐색 1132. 안정성 지향 인력산정 지표의 우선순위 탐색 1163. 경영 효율성(수익성) 지향 인력산정 지표의 우선순위 탐색 1184. MANOVA 분석 결과 1225. 지표의 정성 및 정량적 지표 구분 1236. 호텔 MICE 적정 인력 산정 모델 1287. 분석의 요약 130제 5 장 결 론 134제1절 연구 결과의 의의 1341. 학문적 관점 1342. 실무적 관점 136제2절 연구의 한계 및 향후 연구 1391. 연구의 한계 1392. 향후 연구 과제 140
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