인문학
사회과학
자연과학
공학
의약학
농수해양학
예술체육학
복합학
DBpia AI
AI 에이전트
AI 아이디어
AI 리더
AI 뷰어
Citeasy
크롬 서지관리 다운로드
지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 저자정보
피인용 0
초록·키워드
This study examined the effects of the in-flight physical environment on economy-class passengers’ approach intention and investigated the moderating role of flight duration. The in-flight physical environment was conceptualized as three dimensions: ambient conditions, space and function, and technology. Technology was incorporated as an extended dimension of the traditional servicescape framework, reflecting the growing importance of digital in-flight services. Data were collected from 378 economy-class passengers and analyzed using confirmatory factor analysis (CFA), structural equation modeling (SEM), and multi-group SEM. Passengers were classified into short-haul (n=234) and medium- and long-haul (n=144) groups based on the flight-duration categories used in the survey. The results showed that ambient conditions, space and function, and technology all had significant positive effects on approach intention. Although some perceptions of the in-flight physical environment differed between the two flight-duration groups, multi-group SEM revealed no significant differences in the structural relationships between the three environmental dimensions and approach intention. Thus, the moderating effect of flight duration was not supported. The findings indicate that the effects of these environmental dimensions remain stable across flight-duration groups, suggesting that passengers value a high-quality cabin environment regardless of flight length. This study extends the servicescape literature by identifying technology as an important dimension of the contemporary in-flight physical environment. The findings suggest that airlines should prioritize comfortable ambient conditions, functional cabin spaces, and technology-based services, such as in-flight entertainment, connectivity, and charging facilities. Furthermore, the absence of a significant moderating effect of flight duration highlights the importance of maintaining a consistently high-quality cabin environment across both short-haul and medium- and long-haul flights.
본문·목차
인공지능 문자 인식 모델을 통해 추출된 텍스트로, 일부 오타나 오류가 포함될 수 있으나 지속적으로 개선 중입니다.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
오류를 발견하셨다면 해당 부분을 드래그한 후 ' 를 통해 신고해주세요.
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