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저자정보
(Kyungsung University) (Kyungsung University) (Kyungsung University) (Pukyong National University)
저널정보
한국조리학회 Culinary Science & Hospitality Research Culinary Science & Hospitality Research Vol.32 No.10(Wn.195)
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    초록·키워드

    This study examines how destination information is expressed by previous visitors and visually processed by prospective tourists through a sequential multi-method investigation of Gamcheon Culture Village in Busan, South Korea. Although both post-visit information expression and pre-visit information processing are important in tourism decision-making, their integration within a single empirical framework remains relatively underexplored. First, 7,831 Google Maps reviews were analyzed using R, RStudio, and KH Coder to identify visitor sentiment, review characteristics, and prominent destination-related themes. The results revealed predominantly positive evaluations, with positive reviews accounting for 80.89% of the dataset and the average rating being 4.56. Co-occurrence analysis further showed that visitors commonly discussed the village’s visual and cultural attractions, local amenities and activities, community environment, and accessibility-related features. Drawing on these findings, four destination information cards were developed and evaluated in an eye-tracking experiment involving 69 participants conducted using Tobii Pro Spectrum. The cards systematically varied textual detail and the presence of rating and review-count cues while maintaining consistent destination imagery and core content. Repeated-measures analyses revealed a significant main effect of rating/review-count information on visual attention, whereas the main effect of text amount and the interaction effect were not statistically significant. Although fixation duration for the individual cards showed positive relationships with visiting intention, the overall regression model was not statistically significant, suggesting that visual attention alone may be insufficient to explain behavioral intention. By linking post-visit visitor-generated information with pre-visit visual information processing, this study demonstrates the value of integrating online review analytics and eye-tracking for understanding destination information. The findings provide practical implications for designing destination communication that reflects visitor-relevant attributes while more effectively attracting prospective tourists’ visual attention.

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