지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
오류제보하기
The development of E-commerce has come to demand an efficient resolution of E-commerce disputes, which recently have been increasing rapidly in number. Among various methods to solve such disputes, one of the most appropriate types is online mediation. This paper explores the conditions of online mediation, by examining various cases, and attempts to show problems and tasks related to online mediation services in South Korea.
In order to manage a successful online mediation institute, the government must play an appropriate role in the following aspects; independence/impartiality, transparency, availability, affordability, effectiveness, due process, oversight, a validation program and so on. Based on these essential conditions, the online mediation service offered by the E-commerce mediation committee in South Korea needs to be improved in the following ways.
First, it is desirable that they adopt an integrated system of dispute resolution, which includes online negotiation and arbitration, apart from the current function of online mediation. Second, they need to be able to mediate international disputes. In order to do this, they need to be affiliated with foreign online mediation institutes, and in mediating disputes involving foreigners, a translation service is a must. Third, the current trustmark program needs to be improved, so that it guarantees enterprise's participation in dispute mediation, and their observance of mediation results. Fourth, they need to carry out the function of preventing disputes, by submitting reform measures regarding pertinent institutions and policies, analyzing and notifying the types of damage cases, displaying the list of firms involved in disputes, and promoting aid for damages. Fifth, they need to be concerned with quicker customer service.
In order to manage a successful online mediation institute, the government must play an appropriate role in the following aspects; independence/impartiality, transparency, availability, affordability, effectiveness, due process, oversight, a validation program and so on. Based on these essential conditions, the online mediation service offered by the E-commerce mediation committee in South Korea needs to be improved in the following ways.
First, it is desirable that they adopt an integrated system of dispute resolution, which includes online negotiation and arbitration, apart from the current function of online mediation. Second, they need to be able to mediate international disputes. In order to do this, they need to be affiliated with foreign online mediation institutes, and in mediating disputes involving foreigners, a translation service is a must. Third, the current trustmark program needs to be improved, so that it guarantees enterprise's participation in dispute mediation, and their observance of mediation results. Fourth, they need to carry out the function of preventing disputes, by submitting reform measures regarding pertinent institutions and policies, analyzing and notifying the types of damage cases, displaying the list of firms involved in disputes, and promoting aid for damages. Fifth, they need to be concerned with quicker customer service.
목차
Ⅰ. 서론
Ⅱ. 전자상거래 분쟁과 온라인 조정
Ⅲ. 온라인 조정의 활용 실태와 요건
Ⅳ. 전자거래분쟁조정위원회 온라인 조정의 과제
Ⅴ. 결론
참고문헌
ABSTRACT
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UCI(KEPA) : I410-ECN-0101-2010-326-002392341