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자료유형
학술저널
저자정보
윤성준 (경기대학교) 김영미 (경기대학교) 이형주 (경기대학교)
저널정보
한국문화산업학회 문화산업연구 문화산업연구 제12권 제1호
발행연도
2012.3
수록면
1 - 26 (26page)

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This paper addresses the customer in-store experiences regarding purchase of cosmetics as they closely relate to shopping motives and resulting purchase decision. Customers with particular purchase motives (ie., hedonic vs. rational) toward cosmetics would manifest them through actual shopping experiences in store and it is plausible that customers with particular in-store shopping experiences may be induced to buy on impulse without pre-purchase plans.
This paper examines this facet of attitude-behavior relationships in terms of the antecedent (purchase motives) and consequence (impulse buy) of customer experience. Another key research objective is to determine whether the gender and involvement plays a role with regard to in-store experiences and impulse buying.
This paper based its theoretical framework regarding customer experience on Schmitt"s (1999) SEM (Strategic Experiential Modules) which categories experience into five realms (Sense, Feel, Think, Act, Relate). The study found that the hedonic motives had significant effects on purchase experiences more than rational motives. It also found that involvement played a moderator role between sensory in store- experience and impulse buying. Gender difference was found in shopping motives and some purchase experiences. Gender was also found to moderate the relationship between shopping motives and some purchase experiences.
The study results are expected to offfer useful implications for formulating gender-based experiential marketing strategy for cosmetics

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ABSTRACT
I. 서론
II. 이론적 배경
III. 연구가설 및 연구모형
IV. 연구방법
Ⅴ. 분석결과
Ⅵ. 결론
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