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한국호텔외식관광경영학회 호텔경영학연구 호텔경영학연구 제11권 제3호
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    초록·키워드

    This study examine the relationships between switching costs and repurchase intentions and moderating roles of customer memberships. For this purpose, required data are collected from 416 respondents in the context of a restaurant industry, and are analyzed with SPSS/PC + 10.0. The results can be summarized as follows: First, switching costs are powerful predictors of repurchase intentions. Second, the customer memberships have an influence on the association between switching costs and repurchase intentions. Our results indicate that the impact of switching costs on repurchase intentions alters under varying contingency conditions. The impact of switching costs on repurchase intentions is stronger under conditions of members than under alternative conditions.

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      UCI(KEPA) : I410-ECN-0101-2015-320-002769680