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논문 기본 정보

자료유형
학술저널
저자정보
Hossein Rahimi Koloor (University of Mohaghegh Ardabili)
저널정보
대한산업공학회 Industrial Engineering & Management Systems Industrial Engineering & Management Systems Vol.17 No.4
발행연도
2018.12
수록면
642 - 652 (11page)
DOI
10.7232/iems.2018.17.4.642

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초록· 키워드

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The present study investigates the role of organizational climate and organizational commitment in predicting employees’ service recovery. The aim of this study is to develop a conceptual model to determine the relationship between organizational climate and organizational commitment in employees’ service recovery in Free Zone Border Market, Maku-West Azerbaijan, using survey and questionnaires. Data is collected among Maku Free Zone employees who are 210 people selected by simple random sampling method and SPSS and LISREL statistical software is used for analysis. The results of testing research hypotheses in structural equation modeling showed that there is a significant relationship between research variables. The findings of this study show that organizational climate and organizational commitment have a positive impact on service recovery. The results show that the proper use of organizational climate and organizational commitment guides the organization towards better and more appropriate service recovery.

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ABSTRACT
1. INTRODUCTION
2. LITERATURE REVIEW
3. CONCEPTUAL FRAMEWORK OF THE STUDY
4. CONCLUSION
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