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학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
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연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
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Despite its relatively recent emergence, e-government has attracted a lot of attention in the last decade as governments all over the world choose to deliver their services online. However, despite the dynamic and successful development of e-government in Russia, it suffers from low acceptance among citizens, falling under a low usage pattern as acknowledged by the United Nations. Even though e-government adoption and service quality domains have received vast attention from researchers, several concerns arise as majority of the studies disregard its multidimensional nature by confusing quality of medium with content quality.
Thus, in assessment of e-government adoption in Russia, we acknowledge the versatility of e-government service quality and primarily investigate the quality of the medium through four IT-mediated service delivery attributes. As all hypothesized relations were found significant through analyzing our integrated research model comprised with wellknown constructs from the Technology Acceptance Model, some important results and implications were yielded which might be helpful for wider e-government acceptance in Russia. In addition, as this research is a Russia-based empirical study, the results were able to provide some useful suggestions for e-government development and its adoption in Russia and CIS countries where studies of this kind are not common.
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참고문헌 (33)
참고문헌 신청
Ancarani, A. / 2005 / Towards Quality E-service in the Public Sector: The Evolution of Web Sites in the Local Public Service Sector / Managing Service Quality 15(1):6~23
Benbasat, I. / 2007 / Understanding the Antecedents and Consequences of E-government Service Quality: An Empirical Investigation / International Conference on Information Systems 2007 Proceedings
Bhattacharya, D. / 2012 / E-service Quality Model for Indian Government Portals:Citizens Perspective / Journal of Enterprise Information Management 25(3):246~271
Carter, L. / 2005 / The Utilization of E-government Services:Citizen Trust, Innovation and Acceptance Factors / Information Systems Journal 15(1):2~25
Chin, W. W. / 1998 / Issues and Opinion on Structural Equation Modeling / Management Information Systems Quarterly 22(1):7~16
Benbasat, I. / 2007 / Understanding the Antecedents and Consequences of E-government Service Quality: An Empirical Investigation / International Conference on Information Systems 2007 Proceedings
Bhattacharya, D. / 2012 / E-service Quality Model for Indian Government Portals:Citizens Perspective / Journal of Enterprise Information Management 25(3):246~271
Carter, L. / 2005 / The Utilization of E-government Services:Citizen Trust, Innovation and Acceptance Factors / Information Systems Journal 15(1):2~25
Chin, W. W. / 1998 / Issues and Opinion on Structural Equation Modeling / Management Information Systems Quarterly 22(1):7~16
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