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학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
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Purpose: The sports leadership theories are crucial in ensuring the success of corporations. This study shall discuss the various leadership theories employed in the sports industry and how they can be incorporated within the retailing sector to enhance the service quality and promote substantial customer value towards all the consumers visiting the retailing stores. Research design, data and methodology: The present researcher gathered textual data on potential solutions for coding of development through web searching method and coded and produced various topics as solution providers. Methods were then established to enhance quality on customer value by the leadership within their businesses, and the researcher subsequently presented the findings. Results: This study provides a total of nine solutions which are helpful systemically for practitioners in the retailer service sector. These numerous solutions can be incorporated within the retail industry through the sports leadership theories employed in the sports industry to help achieve a full and strong customer value. Conclusions: Finally, the present study concludes that the retail industry and management need to ensure that a substantial customer value is built through high-quality services rendered towards the clientele base, employing sports leadership theories such as path-goal, authentic leadership, transformation, situational and leader-member exchange theories.
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참고문헌 (32)
참고문헌 신청
Beneke, J. / 2012 / Examining the effect of retail service quality dimensions on customer satisfaction and loyalty : The case of the supermarket shopper / Acta Commercii 12(1):27~43
Cote, R. / 2017 / A comparison of leadership theories in an organizational environment / International Journal of Business Administration 8(5):28~35
Delmas, M. A. / 2011 / The drivers of greenwashing / California management review 54(1):64~87
Duggal, E. / 2015 / Retail Store Service Quality : Insights from Indian Retail / Drishtikon : A Management Journal 6(2):83~100
Fullerton, G. / 2005 / The service quality–loyalty relationship in retail services : does commitment matter? / Journal of Retailing and Consumer Services 12(2):99~111
Cote, R. / 2017 / A comparison of leadership theories in an organizational environment / International Journal of Business Administration 8(5):28~35
Delmas, M. A. / 2011 / The drivers of greenwashing / California management review 54(1):64~87
Duggal, E. / 2015 / Retail Store Service Quality : Insights from Indian Retail / Drishtikon : A Management Journal 6(2):83~100
Fullerton, G. / 2005 / The service quality–loyalty relationship in retail services : does commitment matter? / Journal of Retailing and Consumer Services 12(2):99~111
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