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자료유형
학술저널
저자정보
저널정보
한국유통경영학회 유통경영학회지 유통경영학회지 제18권 제2호
발행연도
2015.4
수록면
5 - 14 (10page)

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Purpose: The purpose of this study is to analyze the distribution management system of Korean and Domestic companies in Indonesia in home appliances industry. Research design, data, and methodology: This study made use of secondary data from various sources like journals, articles, newspapers, reports etc. Especially, we focused on Korean home appliance and retail companies in Indonesia such as LG, Samsung, Lotte department store and Lotte Mart. Results: The results of this study revealed that Korean companies are better in distribution management system in Home Appliances industry as Korean companies are able to keep the logistics and transportation cost as low as 10-12% whereas logistics and transportation cost of domestic companies in Indonesia hover around 20-22%. Moreover Korean companies made good use of third party logistics that ensure the reliable and timely delivery of the products to the customers. Authorized service centers set up by Korean companies also instill loyalty in Indonesian customers that give them an edge over domestic companies. Conclusions: This study contributes the body of knowledge on distribution management as it analyses the distribution management of Korean and Indonesian Home Appliances and retail firms and reveals what makes Koreans firms’ distribution a success in Indonesia where distribution is a challenging task.

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