목차

Ⅰ. 서 론 ················································································································1
1. 연구배경 및 목적 ·······················································································1
2. 연구방법과 연구체계 ···················································································6
Ⅱ. 이론적 배경 ···································································································8
1. 여행업의 특성 ·······························································································8
2. 코칭리더십 ···································································································10
1) 코칭의 개념····························································································10
2) 코칭리더십의 개념 및 구성요소························································12
3) 코칭리더십의 선행연구 ········································································15
3. 심리적 임파워먼트·····················································································18
1) 심리적 임파워먼트의 개념··································································18
2) 심리적 임파워먼트의 선행연구 ··························································20
4. 조직동일시 ···································································································23
1) 조직동일시의 개념················································································23
2) 조직동일시와 유사한 개념··································································24
3) 조직동일시의 선행연구 ········································································25
5. 혁신행동 ·······································································································28
1) 혁신행동의 개념 ····················································································28
2) 혁신행동의 구성요소············································································30
3) 혁신행동의 선행연구············································································31
6. 일탈행동 ·······································································································33
1) 일탈행동의 개념 ····················································································33
2) 일탈행동의 구성요소············································································34
2) 일탈행동의 선행연구············································································35
Ⅲ. 연구의 설계 ·································································································37
1. 연구모형 ·······································································································37
2. 연구가설 ·······································································································38
1) 코칭리더십과 심리적 임파워먼트의 관계 ········································38
2) 심리적 임파워먼트와 조직동일시의 관계 ········································39
3) 심리적 임파워먼트와 혁신행동의 관계············································40
4) 심리적 임파워먼트와 일탈행동의 관계············································41
3. 변수의 조작적 정의 및 측정도구 ···························································43
4. 자료수집 및 분석방법 ···············································································45
Ⅳ. 실증분석 ·······································································································47
1. 표본의 인구통계학적 특성 ·······································································47
2. 타당성과 신뢰성 분석···············································································48
3. 기술통계량 분석과 상관관계 분석·························································55
4. 가설검증 ·······································································································56
Ⅴ. 결 론 ·············································································································61
1. 연구결과의 요약 및 시사점 ···································································61
2. 연구의 한계와 향후 연구 방향 ·······························································64
참고문헌 ··············································································································65
설문지 ··················································································································83
영문초록 ··············································································································88