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학위논문
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박하은 (서경대학교, 서경대학교 일반대학원)

지도교수
김성남
발행연도
2021
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이 논문의 연구 히스토리 (2)

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광고와 기술이 접목된 ADTech기반과 함께 디지털광고의 주력 시장이 모바일로 무게 중심을 옮겨 가면서 새로운 광고 생태계가 형성되고 있다. 그 중에서 최근 연구자가 관심을 끄는 것이 ‘프로그래매틱 광고 (Programmatic Advertising)’이다. 프로그래매틱 광고는 모바일 이용자의 검색경로를 분석하여 이용자가 필요로 하는 맞춤형 광고를 제공하는 시스템으로 이는 네이버, 카카오, 페이스북, 인스타그램의 판매/구매 과정과 관여되어있다. 네이버의 경우는 ‘네이버 검색창의 최근 검색어’ 및 ‘기사자료를 볼 때 뜨는 배너광고’를 사례로 들 수 있으며, 카카오의 예로는 ‘카카오페이지 광고 맞춤설정’을 통해 ‘캐시받기’로 구매하여 이용하는 사례와, 페이스북의 예로는 ‘피드에 추천게시물이 뜨는 현상’이며, 마지막으로 인스타그램에서는 ‘돋보기 모양의 아이콘을 클릭하면 나오는 인기게시물’이다. 인기게시물은 자주 클릭하는 이용자의 취향을 시스템 내에서 파악하여 맞춤형 게시물광고가 뜨는 현상이다.
이에 본 연구의 목적은 SNS매체별 프로그래매틱 광고를 통하여 뷰티 서비스 및 제품의 이용·구매경험이 있는 소비자를 대상으로 이들이 지각한 SNS 광고특성과 뷰티서비스·제품의 인지적, 감정적 태도와 구전의도 및 구매의도 간의 관계를 파악하고 각 매체별(네이버, 카카오, 페이스북, 인스타그램)의 매개 효과를 확인 하고자 하였다.
연구의 발단은 최근 모바일 사용량이 급증하면서 SNS를 통하여 제품 및 서비스를 홍보를 하는 마케팅 광고가 우세됨으로써 SNS에 대한 관심은 증가하고 있지만 확산성을 중요시 하는 SNS 마케팅 연구들이 많은 것에 비해 빅 데이터를 기반으로 광고를 집행하여 쉽게 노출할 수 있는 특징을 가진 프로그래매틱 광고에 대한 연구는 사실상 많이 부족하다.
이에 본 연구는 활발히 성장하고 있는 SNS 기반 모바일 어플레케이션에 나타난 광고유형을 분석함과 동시에 프로그래매틱 광고유형의 효율적인 경영성과를 창출하는 주요 요인을 파악함으로써 뷰티서비스산업의 경쟁력 및 강화방안을 위한 마케팅 전략을 위한 정보를 제공하고자 한다.
분석을 위한 연구표본은 설문조사를 통해 자료를 수집하였으며, 조사대상자는 소셜 네트워크 서비스(SNS)이용이 가능한 10대 ? 50대 남녀를 대상으로 총 700부의 설문지가 배포되었으며, SNS광고를 통해 뷰티서비스이용 및 뷰티제품을 구매한 경험이 있는 특정대상자를 분류하여 총 447부를 최종분석에 사용하였다.
연구결과를 요약하면, 첫째, SNS 서비스 이용 고객이 지각한 SNS 매체별 광고특성이 소비자의 광고태도와 행동의도에 유의한 영향을 미치고 있음을 확인하였다.
둘째, 모바일 하루사용 시간에 대해 분석한 결과를 볼때, 성별에 따라서는 통계적으로 유의미한 차이가 나타났다(p<.05). 여자의 경우 3시간 이상의 비중이 68.3%, 남성의 경우 3시간 이상이 48.5%로 나타나 연령에 따라서도 통계적으로 유의한 차이가 확인되었다(p<.000).
셋째, 하루평균 SNS방문접속 횟수에 대해 분석한 결과는 성별에 따라서는 여자는 10회이상이 54.8%, 남자는 39.3%로 가장 높게 나타났지만 통계적으로 유의미한 차이는 확인되지 않았다. 그에 반해 연령에 따라서는 통계적으로 유의한 차이가 확인되었다(p<.000).
최종적으로 이용행동에 따른 주요변수의 차이를 알아보기 위해 일원변량분석을 실시하였으며, 분석결과 하루 사용시간에 따라서는 통계적으로 유의미한 차이가 나타났고, 인지적 태도의 경우 1시간 미만의 평균이 가장높게 나타났다(p<.05). 또한 감정적태도, 구전의도, 구매의도의 경우 2시간 이상-3시간 미만의 평균이 가장 높게 나타났다(p<.001). 접속횟수에 따라서는 통계적으로 유의미한 차이가 나타났으며, 인지적태도의 경우 1-3회의 평균이 가장 높게 나타났고(p<.05), 감정적 태도와 구전의도, 구매의도는 7-9회의 평균이 가장 높게 나타났다(p<.001).
본 연구는 SNS광고를 매체별로 비교분석하여 진행함으로써 광고속성에 대한 부분(행동변화의 이유)이 명확히 드러나지 않아 SNS 소비자의 심리적 유형원인을 명확히 제시하지 못한 한계를 가지고 있다.
그럼에도 불구하고, 프로그래매틱의 개념을 정립하여 보다 효율적인 광고접근법을 제시하고자 함과 필수요소가 된 SNS매체를 네이버, 카카오, 페이스북, 인스타그램 4개의 유형별로 한정하여 프로그래매틱 광고를 통한 뷰티서비스· 제품의 구매경로와 영향을 비교분석한 연구는 처음 진행하였다는 측면에서 의미가 있다고 할 수 있다.
이에 본 연구를 바탕으로 뷰티서비스산업 분야에서 SNS플랫폼을 활용하여 다양성과 효율성을 구축하고 마케팅 전략에 있어서 잠재고객유치 및 관리, 최종적으로는 기업의 이익 창출 수단으로 SNS를 활용할 수 있는 기초를 마련하는 역할을 할 것으로 기대한다.

목차

목 차
국문요약························································································ⅰ
표목차···························································································ⅷ
그림목차························································································ⅹ
Ⅰ. 서론 ······················································································ 1
1. 연구의 배경 및 목적 ······························································· 1
1) 연구 배경 ··········································································· 1
2) 연구 목적 ··········································································· 7
2. 연구의 방법 및 범위 ······························································· 8
1) 연구방법 ··········································································· 8
2) 연구구성 ··········································································· 9
Ⅱ. 이론적 배경 ·········································································· 12
1. 프로그래매틱 광고의 이해···················································· 12
1) 로그래매틱 광고의 개념과 특성 ········································· 12
2) 프로그래매틱 광고의 이용현황 및 사례 ·······························18
2. SNS 콘텐츠 광고유형 특성 ···················································· 22
1) 네이버 ·············································································· 22
2) 카카오 ············································································· 26
3) 페이스북 ·········································································· 30
4) 인스타그램 ······································································· 35
3. 광고태도 이론 ········································································ 39
1) 인지적 태도 ····································································· 40
2) 감정적 태도 ···································································· 41
4. 행동의도 이론 ········································································· 42
1) 구전의도 ········································································· 42
2) 구매의도 ········································································· 42
Ⅲ. 연구설계 ················································································ 44
1. 연구모형 및 연구문제 ······························································· 45
2. 변수의 조작적 정의 ································································ 46
1) SNS 광고유형 ··································································· 46
2) 광고태도 ·········································································· 48
3) 행동의도 ·········································································· 49
3. 설문지 구성 ··········································································· 50
4. 자료수집 및 분석방법 ······························································· 53
Ⅳ. 실증분석 및 고찰····································································· 55
1. 조사대상자의 인구통계학적 특성 ············································· 55
2. 조사대상자의 SNS 사용현황 특성 ············································ 56
3. 일반적 특성별 SNS이용 현황 특성 ··········································· 58
1)일반적 특성별 모바일 하루사용시간············································ 58
2)일반적 특성별 하루평균 SNS방문접속 횟수·································· 60
3)일반적 특성별 주로 이용하는 SNS··············································· 62
4. SNS이용 매체별 (네이버, 카카오, 페이스북, 인스타그램) 광고태도와
행동의도 ················································································ 64
1) 네이버····················································································· 64
(1) 광고태도의 타당성과 신뢰도····················································· 64
(2) 행동의도의 타당성과 신뢰도····················································· 66
(3) 광고태도와 행동의도의 기술통계·············································· 67
(4) 일반적 특성에 따른 주요변수의 차이········································· 67
(5) 이용행동에 따른 주요변수의 차이············································· 68
(6) 네이버 광고태도가 행동의도에 미치는 영향······························· 69
2) 카카오톡·················································································· 70
(1) 광고태도의 신뢰도와 타당성····················································· 70
(2) 행동의도의 신뢰도와 타당성······················································ 71
(3) 광고태도와 행동의도의 기술통계··············································· 72
(4) 일반적 특성에 따른 주요변수의 차이·········································· 73
(5) 이용행동에 따른 주요변수의 차이·············································· 74
(6) 카카오 광고태도가 행동의도에 미치는 영향································ 75
3) 페이스북·················································································· 76
(1) 광고태도의 신뢰도와 타당성····················································· 76
(2) 행동의도의 신뢰도와 타당성····················································· 77
(3) 광고태도와 행동의도의 기술통계··············································· 78
(4) 일반적 특성에 따른 주요변수의 차이········································· 79
(5) 이용행동에 따른 주요변수의 차이············································· 80
(6) 페이스북 광고태도가 행동의도에 미치는 영향···························· 81
4) 인스타그램·············································································· 82
(1) 광고태도의 신뢰도와 타당성···················································· 82
(2) 행동의도의 신뢰도와 타당성···················································· 83
(3) 광고태도와 행동의도의 기술통계············································· 84
(4) 일반적 특성에 따른 주요변수의 차이········································ 85
(5) 이용행동에 따른 주요변수의 차이············································ 86
(6) 인스타그램 광고태도가 행동의도에 미치는 영향························ 87
Ⅴ. 결과 요약 및 결론 ································································· 88
1. 연구결과의 요약 ·································································· 88
2. 연구의 시사점 및 제언 ······················································· 94
참고문헌 ·················································································· 96
부 록 ························································································ 101
ABSTRACT ··············································································· 112
감사의 글 ···················································································116

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