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논문 기본 정보

자료유형
학술저널
저자정보
오창현 (경희대학교) 이태숙 (순천제일대학) 김철원 (경희대학교)
저널정보
한국관광레저학회 관광레저연구 관광레저연구 제23권 제8호(통권 제63호)
발행연도
2011.11
수록면
133 - 151 (19page)

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초록· 키워드

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?;?;This study aims at examining customer response to the activities of Cause-Related Marketing(CRM), and the effect of CRM on hotel image and customer behavior intention and the role of social responsibility whether it plays a role of controlling CRM. Empirical subjects were customers who visited five-star hotels. To know customer responses, it conducted a questionnaire survey. And thereby research hypotheses were verified. First of all, it was verified that CRM of the hotel has a positive effect on hotel image in the result of hypothesis 1, while hotel image has a positive effect on customer behavior intention in the result of hypothesis 2. In addition, it was verified that the involvement of social responsibility has the control effect in the relationship between CRM and hotel image in the hypothesis 3. However, it appeared that there would be no control effect in the relationship between hotel image and customer behavior intention in the verification result of hypothesis 4. These research findings demonstrated that CRM of the hotel has a positive effect an improving hotel image. It is also meaningful in that it provides the basic materials for improving management performance.

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Abstract
Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구방법
Ⅳ. 분석결과
Ⅳ. 결론
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UCI(KEPA) : I410-ECN-0101-2013-326-001105537