지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 저널정보
- 대한산업공학회 Industrial Engineering & Management Systems Industrial Engineering & Management Systems 제10권 제2호
- 발행연도
- 2011.6
- 수록면
- 140 - 153 (14page)
이용수
초록· 키워드
오류제보하기
Functional form and dysfunctional form of Kano model are considered as customer need regarding attribute of product. Both functional and dysfunctional forms are: Like, Must-be Neutral, Live-with and Dislike. The answers of customer regarding a product of functional and dysfunctional forms have been applied for selection of customer needs regarding product attribute (Kano evaluation). Filling?up and returning the Questionnaires by the individuals are essential for determining Kano evaluation. But many Questionnaires have not been returned in that case. Moreover, many possible consumers could not get opportunity to fill-up questionnaire. These uncertain or unknown consumers" opinions are also essential for product development. The choices of Kano evaluations have been outlined by: Attractive, One-dimensional, Must-be, Indifferent and Reverse. In this study, choices of evaluation of unknown customer are considered uniform cumulative vector probability (scenario 1). This study is based on the Monte Carlo simulation method, concept of probability and Kano model. This model has also been tested for its soundness and found fairly consistent including existing Kano model (scenario 2) and case survey for headlight of bicycle (scenario 3).
목차
Abstract
1. INTRODUCTION
2. LITERATURE REVIEW
3. METHODS
4. A STUDY ON KANO MODEL
5. INPUTS OF THE MODEL
6. RESULTS AND DISCUSSION
7. CONCLUSIONS
REFERENCES
참고문헌 (52)
참고문헌 신청
Autonsson, E. K. / 1995 / Imprecision in Engineering design / ASME Journal of Mechanical of Mechanical Design 117:25~32
Baek, S. I. / 2009 / Understanding Key Attributes in Mobile Service: Kano Model Approach, Human Interface and the Management of Information / Book Chapter :355~364
Berger, C. / 1993 / Kano’s methods for understanding customerdefined quality / The Center for Quality Management Journal 2:2~36
Browning, T. R. / 2003 / On Customer Value and Improvement and Improvement in Product Development Processes / Systems Engineering 6:49~61
Baxter, D. / 2007 / An Engineering Design Knowledge Reuse Methodology using Process Modeling / Research in Engineering Design 18:37~48
Baek, S. I. / 2009 / Understanding Key Attributes in Mobile Service: Kano Model Approach, Human Interface and the Management of Information / Book Chapter :355~364
Berger, C. / 1993 / Kano’s methods for understanding customerdefined quality / The Center for Quality Management Journal 2:2~36
Browning, T. R. / 2003 / On Customer Value and Improvement and Improvement in Product Development Processes / Systems Engineering 6:49~61
Baxter, D. / 2007 / An Engineering Design Knowledge Reuse Methodology using Process Modeling / Research in Engineering Design 18:37~48
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UCI(KEPA) : I410-ECN-0101-2013-530-003635850