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논문 기본 정보

자료유형
학술저널
저자정보
저널정보
한국서비스경영학회 서비스경영학회지 서비스경영학회지 제13권 제2호
발행연도
2012.6
수록면
247 - 277 (31page)

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초록· 키워드

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As organization members perceive that they are treated unfairly from their organizations or managers, they will manifest dissatisfaction. For this reasons, this study will examine the perceived unfairness of employee influences on organizational commitment and career commitment, and identify job attitude variables have an effect on organizational citizenship behaviors and counter-productive work behaviors. Also, when employees perceived of unfairness, it continues to the effects of organizational citizenship behaviors and counter-productive work behaviors. In this process, this study will determine mediating roles of attitude variables, organizational commitment and career commitment. This study conducted multiple regression analysis toward 239 employees in domestic corporations. The result is as follows. First, when members of organizations perceived that they were treated unfairness, this study shows that the attitudes toward organizational commitment and career commitment were negative effects. Second, organizational members who have positive attitudes to the organization such as organizational commitment and career commitment showed organizational citizenship behaviors, more positive behaviors to organization spontaneously even thought there is no direct rewards to do so, and displayed to abstain from harmful behaviors toward the organization, Third, organizational members who perceived an unfairness of the organizations showed some behaviors. In this process, this study assured that organizational commitment, an attitude variable, played a mediating variable. Fourth, unlike organizational commitment, career organization played a mediating variable between perceive of unfairness and organizational citizenship behaviors, but it didn`t function as a mediating variable between perceive of unfairness and counter-productive work behaviors.

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