지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2022.5
- 수록면
- 85 - 102 (18page)
- DOI
- https://doi.org/10.35498/kotes.2022.10.2.85
이용수
이 논문의 연구 히스토리 (8)
2022
2021
2020
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초록· 키워드
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This study focused on verifying the influence relationship between emotional labor and job satisfaction of airline cabin staff. In addition, it was intended to verify whether the perception of working period and peer support played a mitigating role in the relationship between emotional labor and job satisfaction. For this study, an on-site survey was conducted on 460 crew members of large domestic airlines. As a result of the hypothesis test, it was found that the emotional labor of airline cabin crew had an effect on job satisfaction. Second, it was found that the working period played a moderate role in the relationship between emotional labor and job satisfaction. In detail, it was confirmed that the relationship between superficial behavior and job satisfaction, and the relationship between internal behavior and job satisfaction were all eased. Finally, it was found that peer support perception had a moderating effect in the relationship between emotional labor and job satisfaction. Among them, peer support perception was found to have an effect only on the relationship between surface behavior and job satisfaction. Through these results, in order to alleviate emotional labor and increase job satisfaction, it can be judged that job satisfaction can be increased by providing appropriate compensation according to the tenure and systematic operation and management between colleagues.
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