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학제간연구 과학기술학 뇌인지과학 기술정책 기타 복합학

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논문 기본 정보

자료유형
학술저널
저자정보
조은호 (연세대학교 생활과학대학 아동·가족학과) 이현경 (연세대학교 언더우드국제대학 문화디자인경영학과)
저널정보
한국디자인트렌드학회 한국디자인포럼 한국디자인포럼 제26권 제4호
발행연도
2021.11
수록면
31 - 42 (12page)
DOI
10.21326/ksdt.2021.26.4.003

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Background As South Korea is heading to an aging society, the importance of aging well is emphasized. Most of the Korean middle-aged men need to prepare for retirement, which is one of the biggest life events that influence one’s life. Meanwhile, men experience hardships because of not being connected in the community after retirement. Therefore, to overcome this problem, the current study provides a service idea of providing information about “local community center programs” to middle-aged men due to their own personalized needs. Methods The concept “Boom Boom Chat” is introduced through a literature review, user study, and personas, by two interdisciplinary researchers who major in child and family studies, and design management. The service is prototyped by utilizing the Kakaotalk channel, an online real-time chatting program that is used individually. Also, service blueprint is presented as the whole service process. A service test was conducted on 12 prospective users, a simple satisfaction survey was conducted, and user opinions were received. Result The user study was conducted by interviewing middle-aged men and senior plaza officers. According to the literature review and the user study, two types of personas were introduced. The first type did not know how to spend enough time after their retirement, and the second type worried about their economic problems after retirement. Therefore, the service blueprint of "Boom Boom Chat" was introduced to figure out the different individual needs of middle-aged men, by asking their interests through scaled questionnaires. The presented service mainly focused on providing information of community center programs by identifying their needs through surveys using the Kakaotalk channel. Participants have answered that the visual part of this service was well-designed and the chat-bot service provides steps such as consulting by a consultant. Conclusion Further research could focus on testing the program to real targets and testing the accessibility towards users. Also, systematic analyzation is further needed to enable the personalization of the program, in order to recommend various community center programs based on one’s personal needs.
#Well-aging #Community programs #Service Design

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참고문헌 (32)

참고문헌 신청
Aday, R. H / 2006 / Impact of senior center friendships on aging women who live alone / Journal of Women & Aging 18(1):57~73 google schola Bandura, A / 1997 / Self-efficacy: The exercise of control / W. H. Freeman google schola Berkman, L. F / 2000 / From social integration to health: Durkheim in the new millennium / Social Science & Medicine 51(6):843~857 google schola Berry, H. L / 2009 / Longing to belong: personal social capital and psychological distress in an Australian coastal region / Department of Families, Housing, Community Services and Indigenous Affairs google schola Cho, K / 2019 / Types of Retiremnt Satisfaction and Life Satisfaction among Middle and Older Adults: Focusing on Gender Differences / Journal of the Korea Academia-Industrial cooperation Society 20(4):371~381 google schola

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