지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 저널정보
- 한국해운물류학회 The Asian Journal of Shipping and Logistics The Asian Journal of Shipping and Logistics Vol.38 No.1
- 발행연도
- 2022.3
- 수록면
- 25 - 30 (6page)
- DOI
- 10.1016/j.ajsl.2021.11.002
이용수
초록· 키워드
오류제보하기
Based on the service quality (SERVQUAL) model and logistics service quality (LSQ) model, this study investigates the antecedents of customer satisfaction with parcel locker services in last-mile logistics. Data were collected from a survey of 321 consumers in China and analyzed using structural equation modeling.
The results indicate that timeliness is the strongest predictor that positively impacts customer satisfaction with parcel locker services, while reliability and security are the predictive coefficients for the same, followed by responsiveness and tangibility, respectively. This study enriches the literature on SERVQUAL and LSQ by providing implications for logistics service providers.
© 2021 The Authors. Production and hosting by Elsevier B.V. on behalf of The Korean Association of Shipping and Logistics, Inc. This is an open access article under the CC BY-NC-ND license (http:// creativecommons.org/licenses/by-nc-nd/4.0/).
CC_BY_NC_ND_4.0
목차
등록된 정보가 없습니다.
참고문헌 (0)
참고문헌 신청함께 읽어보면 좋을 논문
논문 유사도에 따라 DBpia 가 추천하는 논문입니다. 함께 보면 좋을 연관 논문을 확인해보세요!
-
Port logistics service quality and customer satisfaction: Empirical evidence from Vietnam
The Asian Journal of Shipping and Logistics
2020 .01
-
중국 C2C 전자상거래 물류서비스 품질이 고객만족도와 고객충 성도에 미치는 영향
아태비즈니스연구
2022 .12
-
이커머스 반품물류서비스 품질이 신뢰관계형성, 고객충성도에 미치는 영향
무역연구
2022 .02
-
Exploring logistics service quality in Hai Phong, Vietnam
The Asian Journal of Shipping and Logistics
2020 .01
-
Study on the Impact of Fresh Food E-Commerce Logistics Service Quality on Customer Satisfaction, Customer Trust, and Repurchase Intention
무역연구
2022 .10
-
Influence of JD Platform Return Reverse Logistics Service Quality on Customers' Repurchase Intention
산경연구논집
2024 .07
-
Micro Analysis of Gender Effect on Service Quality Determinants and Customer Satisfaction in Banking Sector: A Study of Banks in Saudi Arabia
Asia pacific journal of business review
2019 .01
-
The Influence of E-commerce Logistics Service Quality on Customer Engagement Behavior
The Journals of Economics, Marketing & Management
2023 .04
-
The Effect of Product Quality and SERVQUAL on Customer Satisfaction and Customer Loyalty
전문경영인연구
2018 .01
-
구조방정식모형을 이용한 국가직무능력표준(NCS)기반의 물류교육과정의 물류성과에 대한 효과 분석
로지스틱스연구
2020 .01
-
Trade values predictive model of Southeast Asia under the Belt-Road Initiative
The Asian Journal of Shipping and Logistics
2022 .09
-
Analyzing the Costs and Benefits of Installing Unmanned Parcel Lockers: Focusing on Residential Complexes in Korea
Journal of International Logistics and Trade
2019 .06
-
Research on the Influencing Factors of Delivery Sevice Satisfaction of Express Companies
무역연구
2020 .01
-
온라인 구매의 물류서비스 품질에 따른 소비자 만족 : 해외직접구매와 국내구매와의 비교를 중심으로
서비스경영학회지
2016 .09
-
ESG경영시대 우리나라 스마트물류센터 문제점과 활성화 방안
전문경영인연구
2024 .02
-
The efficiency and productivity analysis of large logistics providers services in Korea
The Asian Journal of Shipping and Logistics
2015 .01
-
An Analysis of Smart Logistics Trend using LDA Topic Modeling
경영과학
2024 .09
-
A combined truck-and-robot delivery system for last-mile logistics
한국경영과학회 학술대회논문집
2023 .05
-
배송기사의 고객지향성이 제3자 물류기업의 서비스품질과 경영성과에 미치는 영향
서비스경영학회지
2018 .11
-
중국 해외구매대행쇼핑몰 물류서비스 품질이 고객만족과 재구매 의도에 미치는 영향
무역연구
2019 .01
이 논문의 저자 정보
최근 본 자료
댓글(0)
0