지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
오류제보하기
Objective : This study aimed to examine the customers" utilization of and satisfaction with oriental medical clinics in South Korea.
Method : The data for this study were collected from 1,208 patients of 391 oriental medical clinics through a mail questionnaire survey from September to December 2008. The collected data were analyzed by the frequency analysis and x<SUP>2</SUP>-test.
Results : The results of the study were as follows. First, the most important reason that patients used oriental medical services was to get both oriental and western medical services simultaneously, because they thought such approach would be more effective for treating their diseases. Second, two important reasons that patients visited oriental medical clinics were “the reputation of and trust in the oriental medical clinics” and “the recommendation of their family and friends”. Third, many patients of the oriental medical clinics have concerns about the “high prices and the outcome of oriental medical services”. Fourth, the most preferred oriental medical service was “acupuncture”. Fifth, it was found that 75% of the respondents were satisfied with the services they had received. They told that the outcome of the care and the kindness of the clinics’ staff were very important factors that have an impact on their satisfaction.
Conclusion : The study results imply that oriental medical clinics have to make an effort to strengthen their reputation and trust in the community through the scientific validation of oriental medicine, differentiated services mixed with traditional value, customer relationship management, reasonable and acceptable price of the services, staff education, and continuous quality improvement.
Method : The data for this study were collected from 1,208 patients of 391 oriental medical clinics through a mail questionnaire survey from September to December 2008. The collected data were analyzed by the frequency analysis and x<SUP>2</SUP>-test.
Results : The results of the study were as follows. First, the most important reason that patients used oriental medical services was to get both oriental and western medical services simultaneously, because they thought such approach would be more effective for treating their diseases. Second, two important reasons that patients visited oriental medical clinics were “the reputation of and trust in the oriental medical clinics” and “the recommendation of their family and friends”. Third, many patients of the oriental medical clinics have concerns about the “high prices and the outcome of oriental medical services”. Fourth, the most preferred oriental medical service was “acupuncture”. Fifth, it was found that 75% of the respondents were satisfied with the services they had received. They told that the outcome of the care and the kindness of the clinics’ staff were very important factors that have an impact on their satisfaction.
Conclusion : The study results imply that oriental medical clinics have to make an effort to strengthen their reputation and trust in the community through the scientific validation of oriental medicine, differentiated services mixed with traditional value, customer relationship management, reasonable and acceptable price of the services, staff education, and continuous quality improvement.
목차
서론
연구방법
연구결과
고찰
결론
감사의 글
참고문헌
참고문헌 (29)
참고문헌 신청
1. [학술지(정기간행물)] - Kim JS / 1998 / Unification of Oriental and Western Medicine with Study on Oriental and Western Medicine / Korean Journal of Medical History 7 (1) : 47 ~ 60
2. [학술지(정기간행물)] - Lo AY / 1994 / Fielding R, et al. Doctor-Shopping in Hong Kong: Implications for quality of care / International Journal for Quality in Health Care 6 : 371 ~ 381
3. [학술지(정기간행물)] - Sato T / 1995 / Doctor-shopping patients and users of alternative medicine among Japanese primary care patients / General Hospital Phychiatry 17 : 115 ~ 125
4. [학술지(정기간행물)] - Lee KS / 1999 / A Study on utilization patterns of oriental medical care / Korean Journal of Health policy & Administration 9 (4) : 120 ~ 139
5. [학위논문] - Kang HM / 2005 / Satisfaction with medical services of inpatients and carers in the oriental medicine hospital / M.S / Kyunghee University
2. [학술지(정기간행물)] - Lo AY / 1994 / Fielding R, et al. Doctor-Shopping in Hong Kong: Implications for quality of care / International Journal for Quality in Health Care 6 : 371 ~ 381
3. [학술지(정기간행물)] - Sato T / 1995 / Doctor-shopping patients and users of alternative medicine among Japanese primary care patients / General Hospital Phychiatry 17 : 115 ~ 125
4. [학술지(정기간행물)] - Lee KS / 1999 / A Study on utilization patterns of oriental medical care / Korean Journal of Health policy & Administration 9 (4) : 120 ~ 139
5. [학위논문] - Kang HM / 2005 / Satisfaction with medical services of inpatients and carers in the oriental medicine hospital / M.S / Kyunghee University
함께 읽어보면 좋을 논문
논문 유사도에 따라 DBpia 가 추천하는 논문입니다. 함께 보면 좋을 연관 논문을 확인해보세요!
-
한방의료 이용에 대한 문헌적 고찰
대한한의진단학회지
2012 .01
-
한방의료 만족도에 대한 문헌적 고찰
대한한의진단학회지
2013 .01
-
지역 주민의 한방 의료 서비스에 관한 조사연구 - 아산시를 중심으로 -
논문집 : 대전대학교 한의학연구소. 한의학편
2010 .01
-
한방의료서비스 이용과 만족도의 영향요인에 대한 계통적 고찰
대한한의학회지
2010 .01
-
한방의료 이용현황 및 이용결정요인에 관한 연구 : 고령화 패널을 이용하여
대한한의학회지
2011 .01
-
교통사고 환자 544례를 통한 한방자동차보험의 실태에 관한 조사
대한침구의학회지
2009 .01
-
최근 한방의료기관의 환자감소요인 고찰
한국의사학회지
2011 .01
-
근골격계질환자의 양‧한방 외래 의료이용과 관련요인
보건의료산업학회지
2012 .01
-
고전 임상의학의 통계적 요인 추출방안에 관한 연구
한국한의학연구원 논문집
2007 .12
-
한의학 교육과정의 인문사회의학 교육필요성에 대한 한의사의 태도 연구
동의생리병리학회지
2010 .12
-
양ㆍ한방 의료 이용 선택에 영향을 미치는 요인 : 국민건강영양조사 2기, 3기 자료 분석
동의생리병리학회지
2011 .06
-
양.한방 의료 이용 선택에 영향을 미치는 요인 - 국민건강영양조사 2기, 3기 자료 분석
동의생리병리학회지
2011 .01
-
한의대 교과목으로서 의학영어에 대한 고찰
동의생리병리학회지
2008 .01
-
일본인의 모 한방병원 체험에 관한 분석
동의생리병리학회지
2011 .10
-
한국(韓國) 한의학(韓醫學)의 발전(發展) 과정(過程)과 전망(展望) - 1945년부터 1995년까지 광복후 50년동안의 한의학계를 돌아보며 -
제3의학 : 현곡학회지
1996 .01
-
원전의사학 교육에 대한 한의과대학 학부생의 의식조사 연구
대한한의학원전학회지
2010 .01
-
한방의료분쟁의 현황과 예방에 대한 연구
대한한의학회지
2014 .03
-
최근 3년간 보건지소 한방진료실의 현황에 대한 통계적 연구
논문집 : 대전대학교 한의학연구소. 한의학편
2004 .01
-
韓醫師 倫理에 對한 韓醫哲學的 硏究
대한한의학원전학회지
2007 .01
-
한의학에서의 정신의학 교육, 진료 및 연구 경향
신경정신의학
2007 .01
이 논문의 저자 정보
이 논문과 함께 이용한 논문
한의원 환경 및 경영 현황 변화에 대한 연구 : 한의원 시설 및 인력, 환자, 매출액을 중심으로
황대선
,
이경구
,
신현규
대한한의학회지
2008
.07
한방의료서비스 이용과 만족도의 영향요인에 대한 계통적 고찰
서영준
,
강신희
,
김연희
외 2명
대한한의학회지
2010
.01
한의대 학부학생을 대상으로 한 침시술과 감각생리의 통합실습모델 개발
이봉효
,
채한
,
권영규
대한한의학회지
2007
.09
한의학 문제에 대한 사회 · 정치학적 고찰
유용상
의료정책포럼
2015
.12
지역사회봉사 네트워크의 제도적 차이가 청소년 사회참여 활동에 미치는 영향 : ‘국제청소년성취포상제’ 사례를 바탕으로
이윤주
사회과학연구
2015
.07
최근 본 자료
댓글(0)
0
UCI(KEPA) : I410-ECN-0101-2014-519-000285460