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논문 기본 정보

자료유형
학술저널
저자정보
Choi, Jai Hyun (군산농협) Lee, Seung In (농촌진흥청) Oh, Seung Won (전북대학교) Kim, Jeong Won (신경대학교)
저널정보
한국서비스경영학회 서비스경영학회지 서비스경영학회지 제16권 제2호
발행연도
2015.6
수록면
213 - 244 (32page)

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초록· 키워드

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This study aims to understand characteristics of consumers using smartphone services by examining factors affecting the intention to use of smartphone banking service targeting consumers using smartphones and to consider the mechanism of consumer behavior related with the use of smartphone banking service. To achieve these, this study investigates factors affecting the intention to use of smartphone banking service focusing on TAM and a trust model which explains the degree of consumers’ information and technology acceptance and which have drawn a constant attention of academic and professionals as the representative model of business management and information since 1990. Summaries of this research are as follows. First, perceived security, self-efficacy, diversity of service offering have a significant effect on trust. Second, the higher the trust is, the higher the perceived ease of use, perceived usefulness, and intention to use. Lastly, the higher the perceived ease of use, the higher the perceived usefulness and intention to use. And the higher perceived usefulness, the higher the intention to use. This study suggests marketing strategies to boost the use of smartphone banking service.

목차

Abstract
Ⅰ. Introduction
Ⅱ. Theoretical Background
Ⅲ. Research Model and Hypotheses
Ⅳ. Research Methodology
Ⅴ. Hypothesis Testing and Analysis
Ⅵ. Conclusion and Discussion
References

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