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자료유형
학술저널
저자정보
저널정보
한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 호텔리조트연구 호텔리조트연구 제18권 제4호
발행연도
2019.1
수록면
115 - 131 (17page)

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The bedding plays a significant role in selecting hotels and it gives an influence on not only room image but also general service satisfaction and revisit intention. Based on this, the purpose of this study is to find out important factors and preferred factors for using hotel bedding, and specifically to examine if there is some difference among the factors by gender and age. Also, it examines whether there is an intention to purchase the signature bed, which is an example of hotel brand extension. From August 13th to August 14, 2019, a survey was conducted to visitors at Starfield Coex Mall, who had previous experience of staying at a hotel. 113 questionnaires were collected and among them, 105 surveys were used in the analysis. Main findings show that cleanliness, hygiene, comfort, softness, cushion, warmth, hygroscopic, scent, material, bedding filling are proved in the order of importance, and female respondents place more importance on cleanliness, hygiene, warmth, hygroscopic, scent, material, bedding filling, weight, color than male respondents, and the more age place the less importance on scent. Moreover, 66 respondents(90.4%) answered they would not purchase signature bed if it was expensive. The results have significant implications for building a practical marketing strategy to provide bedding service by customer segmentation.

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