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자료유형
학술저널
저자정보
저널정보
한국호텔관광학회 호텔관광연구 호텔관광연구 제18권 제5호 (통권 제68권)
발행연도
2016.9
수록면
373 - 389 (17page)

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The purpose of this study is to figure out how the burnout and job engagement of flight attendants`` according to communication satisfaction of the flight attendants in an organization have an influence on their organizational citizenship behavior. This research, in order to achieve its goals, has established hypothesis with theoretical background and analyzed it with actual examination. the 300 questionnaires were distributed for about two months from 15th of October to 15th of December. 2015. A total of 291 responses were collected except 17 missing and insincerity responses and 274 responses were used analysis. Result of the research are presented as follows. Firstly, four factors for the communication satisfaction were extracted such as communication between colleagues, communicational environment, communication with organizational vision, communication both inside and outside the department. Secondly, communication between colleagues had the most negative effect on burnout followed by communicational environment, communication both inside and outside the department. while, communication with organizational vision had the positive effect on burnout. Thirdly, communication both inside and outside the department had the most positive effect on job engagement followed by communicational environment, communication between colleagues. Fourthly, it was found that burnout of flight attendant had the negative impact on job engagement. Fifthly, burnout had negative association with the voluntary behavior, conscience behavior, altruistic behaviour. Finally, job engagement had positive association with the conscience behavior and altruistic behaviour.

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